Tracking my Order
You can track your order in two ways: Clicking on the ‘track your order’ link given in your order confirmation email, or Entering your order number on this page Order Tracking Click here for information about the expected delivery timeline. For any inquiries contact our Customer Service Call Center at +254 716 433 780 or click on the following link and fill the form.
Please Note
You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot. If there is a problem, please follow our return policy & we will support you.
Orders shipped from Overseas may incur an extra international customs fee automatically calculated on checkout
Our package sizes are classified as follows:
- Special Small: includes items such as earphones, memory cards.
- Small: includes items such as phones
- Medium: includes items such Gaming Consoles
- Large: includes items such Soundbars and TVs
Delivery Charges
| Zone | Type | Size | Min (Average) | ||
|---|---|---|---|---|---|
| Zone 1 | Pick Up | Small Special | KES 0 | ||
| Standard Small | KES 0 | ||||
| Standard Medium | KES 0 | ||||
| Standard Large | KES 0 | ||||
| Door Delivery | Small Special | KES 500 | |||
| Standard Small | KES 500 | ||||
| Standard Medium | KES 500 | ||||
| Standard Large | KES 500 | ||||
| Zone 2 | Pick Up | Small Special | KES 0 | ||
| Standard Small | KES 0 | ||||
| Standard Medium | KES 0 | ||||
| Standard Large | KES 0 | ||||
| Door Delivery | Small Special | KES 1000 | |||
| Standard Small | KES 1000 | ||||
| Standard Medium | KES 1000 | ||||
| Standard Large | KES 1000 | ||||
| Zone 3 | Pick Up | Small Special | KES 0 | ||
| Standard Small | KES 0 | ||||
| Standard Medium | KES 0 | ||||
| Standard Large | KES 0 | ||||
| Door Delivery | Small Special | KES 1200 | |||
| Standard Small | KES 1200 | ||||
| Standard Medium | KES 1200 | ||||
| Standard Large | KES1200 | ||||
| Zone 5 | Door Delivery | Small Special | KES 1200 | ||
| Standard Small | KES 1200 | ||||
| Standard Medium | KES 1200 | ||||
| Standard Large | KES 1200 | ||||
| Zone 6 & 7 | Door Delivery | Small Special | KES 1500 | ||
| Standard mall | KES 1500 | ||||
| Standard Medium | KES 1500 | ||||
| Standard Large | KES 1500 |
Please Note:
- Note that the above figures are average fees charged per order/ per item and may vary from one city to another.
- Large items: shipping fees will always be charged separately since these items require specific transport arrangements.