Return & Refund Policy

You can initiate a return within 48 hours after delivery / collection for Eligible reasons or Change of mind:

• Eligible reasons – wrong, damaged, defective, incomplete, wrong-size, and counterfeit items can be returned (Ensure items are reported within the shortest time possible to facilitate an easy return process).
• “Change of mind”- You can return items if you change your mind but refunds will only be processed if the package seal is still intact and if the product is in no way tampered with.

When returning an item, Ensure all seals, tags and accessories are left intact and item is in its original packaging.

• If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid.

Drop off your return at our shop in Nairobi , Cookies House 2nd floor Room 206-208.